IT Help Desk Officer (9 Openings)

MacTay Consulting

Our client, a Leading Commercial Bank, is recruiting to fill the position below:

Position Title: IT Help Desk & Desktop Support Officer

Locations: Marina, Victoria Island, Macarthy, Okokomako – Lagos, Sango – Ogun, Ondo, Benin – Edo, Makurdi – Benue & Iseyin – Oyo
Employment Type: Full-time


  • Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.


  • Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem-solving support
  • Escalate issues for resolution at appropriate levels
  • Monitor and track incidents reported to the service desk to the point of resolution
  • Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
  • Ensure IT service desk policies and procedures are enforced and adhered to
  • Assist with management of the Incident / problem database
  • Continuously monitor and report service levels to ensure responsiveness of IT to business


  • B.Sc in Computer Science or any related IT degree.
  • I.T Certification is an added advantage
  • 1 – 5 years of work experience in a similar role.
  • Must have completed NYSC.

Salary / Benefits

  • N85,000 net / month.
  • Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.

Application Deadline
31st December, 2022.

Means of Application
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit