Client Service Officer

  • Full Time
  • Anywhere

African Alliance Insurance Plc is widely recognised as the most experienced and strongest Specialist Life Assurance Office in Nigeria, serving thousands of customers with personalised insurance products tailored for each stage of their lives.

We are recruiting to fill the position below:

Position Title: Clients Service Executive

Location: Ilupeju, Lagos
Employment Type: Full-time

Responsibilities

  • Cultivating solid relationships with clients through the provision of exceptional after-sales service.
  • Creating a positive onboarding experience for new clients.
  • Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
  • Identifying ways to overcome clients’ initial dislike of company products.
  • Maintaining an accurate record of all existing and potential clients.
  • Responding to client inquiries in a timely and professional manner.
  • Training and providing overall guidance to client service employees.
  • Organizing training seminars to enable clients to fully utilize product features and benefits.
  • Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Requirements

  • B.Sc or HND in any field with relevant work experience in the field related field.
  • Proficiency in Microsoft Excel.
  • Working knowledge of Customer Relationship Management (CRM) software.
  • The ability to work efficiently under pressure.
  • Excellent organizational and time management skills.
  • Strong analytical and problem-solving skills.
  • Effective communication skills.
  • Exceptional customer service skills.

Salary
N140,000 – N170,000 monthly.

Application Deadline
12th December, 2022.

Means of Application
Interested and qualified candidates should hurry up and send their CV to: [email protected]using the Job Title as the subject of the email.

Note

  • Shortlisted candidates will be contacted
  • Only candidates living in Lagos will be considered.

To apply for this job email your details to nigerianjoblinks@gmail.com